Honest, timely feedback can be some of the most valuable information that we can come across.

Given our own biases, it’s almost impossible to objectively evaluate ourselves or our performance. And when we ask for feedback, people are usually hesitant to be completely honest due to fear of hurting the relationship or coming across as hurtful.

But true, honest feedback is often the only way that we can figure out what’s working.

That’s why the best companies are sincere in their requests for customer feedback.

As an example, Airbnb is a company that I respect, and have actually grown to enjoy even more because of the way they handle customer feedback. Not only do they actively illicit feedback about their product and what their users want, but they actually listen to the feedback.

That’s not to say that everything they hear from customers is implemented since Airbnb has their own values and direction as a company, and I’m sure there’s plenty of contradictory opinions out there in their customer base. But the key is that, at least in my experiences with Airbnb, they have shown legitimate interest in understanding where I’m coming from as a customer and figuring out how to better serve me.

Through these efforts, they have helped to make me a more devoted customer and have hopefully improved their product along the way.

 

So with that being said, I’d actually like to use this opportunity to ask for some feedback.

It has now been just over two weeks since I switched to a daily blog format with shorter entries, and I’d love to hear what you think.

What’s going well?

What could use to be improved?

Do subscriber emails come too often? Not often enough?

Or anything else you might be interested in sharing.

Please leave a comment below or feel free to send me an email at bbartneck@gmail.com

Thanks!

-Brandon